Course Overview
Attend Performance Analytics Fundamentals to learn best practices for using and administering the premium ServiceNow Performance Analytics application. During this two-day interactive training course, attendees will learn best practices for using and administering the premium ServiceNow Performance Analytics application.
Who should attend
This course is designed for ServiceNow administrators.
Certifications
This course is part of the following Certifications:
Prerequisites
Attendees should have completed the ServiceNow Fundamentals course and have some experience with ServiceNow; advanced experience is not necessary.
Course Objectives
Best practices for using and administering the premium ServiceNow Performance Analytics application
Follow On Courses
Course Content
A combination of course content and lab work helps attendees learn to:
- Use Performance Analytics Visualizations including: Scorecards, Dashboards, Time Series, Targets, and Forecasts
- Explore the Performance Analytics data structure
- Manage Performance Analytics Roles
- Generate Automated Indicators
- Create Manual Indicators and populate Scoresheets
- Build Formula Indicators
- Construct Breakdowns, Elements Filters, and Bucket Groups
- Set up Data Collector Jobs
- Work with Dashboards and Widgets
English