Course Overview
Attend Hardware Asset Management Fundamentals to learn how to set up an effective Hardware Asset Management (HAM) practice with key milestones, a variety of people and departments. Setting up an effective Hardware Asset Management (HAM) practice includes key milestones: planning a design, identifying the information required, how that information can be obtained, what the asset processes should look like, and how the technology can support these items. Most successful HAM programs involve a variety of people and departments, including IT, finance, services, and end users. Investing time and careful consideration to build out the HAM practice produces a higher quality outcome.
An exam voucher is included in the course price.
Certifications
This course is part of the following Certifications:
Prerequisites
Completion of System Administration/Platform Fundamentals course is recommended prior to this course. In lieu of completing the System Administration/Platform Fundamentals course, attendees should have basic familiarity with navigation within ServiceNow. A ServiceNow Foundations course is available on ServiceNow Community: ServiceNow Foundations
Course Objectives
Plan a design, identify the information required, how that information can be obtained, what the asset processes should look like, and how the technology can support these items
Course Content
This 3-day interactive course will focus on:
- Controlling hardware and consumable inventory that is purchased and used
- Managing the cost of purchasing and managing hardware assets
- Managing the hardware asset life cycle from planning to disposal
- Achieving compliance with relevant standards and regulations
- Improving IT asset services to end users
- Creating standards and processes for managing assets
English