Course Overview
Attend ServiceNow Platform Implementation to learn how to successfully implement core ServiceNow functionality to meet customer business requirements and serves as foundational training for implementing line-of-business applications.
Certifications
This course is part of the following Certifications:
- Certified Implementation Specialist – IT Service Management
- Certified Implementation Specialist – Cloud Provisioning and Governance
- Certified Implementation Specialist – Service Mapping
- Certified Implementation Specialist – Event Management
- Certified Implementation Specialist – Discovery
- Certified Implementation Specialist – Software Asset Management
- Certified Implementation Specialist – Application Portfolio Management
- Certified Implementation Specialist – Hardware Asset Management
- Certified Implementation Specialist – Project Portfolio Management
- Certified Implementation Specialist – Vendor Risk Management
- Certified Implementation Specialist – Service Provider
- Certified Implementation Specialist – Risk and Compliance
- Certified Implementation Specialist – Vulnerability Response
- Certified Implementation Specialist – Field Service Management
- Certified Implementation Specialist – Security Incident Response
- Certified Implementation Specialist – Human Resources
Course Objectives
- Successfully implement core ServiceNow functionality to meet customer business requirements
- Acquire foundational training for implementing line-of-business applications
Course Content
ServiceNow Platform Implementation Training enables attendees to successfully implement core ServiceNow functionality to meet customer business requirements and serves as foundational training for implementing line-of-business applications.
This course covers common technical aspects of an implementation and provides practice working as part of a deployment team. This mix allows attendees to learn tactical skills and responsibilities required based on their role as well as develop a holistic view of all team roles and responsibilities.
Using hands on labs, activities, lectures, and simulations, students build on existing knowledge and skills by applying implementation best practices, covering:
- Using common resources to learn about ServiceNow
- Core system setup, including configuration management database (CMDB)
- Supported authentication options
- Application security and encryption
- Configuration best practices and design principles
- Integrations, including LDAP, Single Sign On, and IntegrationHub
- Instance Management and data hygiene
Working in teams with development and test instances, students will experience:
- Hands on implementation based on functional requirements
- End to end sprint cycles, including planning, execution, and review
- Go live preparation
- Deployment of code to a test instance
English